Sustane Pharmaceuticals ("Sustane", "we", "our", or "us") is committed to protecting the privacy and security of the personal information of our customers, suppliers, website visitors, and job applicants. This Privacy Policy explains how we collect, use, disclose, and protect personal information collected through our website and related services.  

 

We encourage you to review this Privacy Policy periodically, as it may be updated from time to time. Any changes will be posted on this page, and the effective date will be revised accordingly.  

 

Information We Collect  

 

We collect personal information in several ways, including directly from you, through our website, and through automated technologies such as cookies.  

 

Information You Provide Directly  

 

When you interact with us, including by submitting a contact form, requesting information, placing an order, applying for employment, or communicating with us, we may collect:  

 

• Name

 

• Company name  

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• Email address  

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• Telephone number  

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• Mailing address  

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• Job title  

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• Product inquiries and purchasing information  

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• Any information voluntarily included in your communications with us  

 

Please do not submit sensitive personal information unless specifically requested and necessary for the services being provided.  

 

Customer and Order Information  

 

If you place an order or request a quotation, we may collect information necessary to process and fulfill your request, including:  

 

• Billing and shipping information  

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• Purchase history  

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• Business account information  

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• Payment-related information (processed through authorized third-party payment providers)  

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• Customer service communications  

 

We use this information to fulfill orders, manage customer relationships, process payments, provide support, and comply with legal and regulatory requirements.  

 

Employment Applications  

 

If you apply for employment with Sustane Pharmaceuticals, we may collect personal information necessary to assess your qualifications and suitability for employment, including:  

 

• Contact information  

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• Employment history  

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• Education and professional qualifications

 

• References  

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• Résumé and cover letter information  

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• Any additional information you voluntarily provide during the recruitment process  

 

This information is used solely for recruitment, hiring, and related human resources purposes.  

 

Information Collected Automatically  

 

Website Usage Information  

 

When you visit our website, our servers may automatically collect information including:  

 

• IP address  

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• Browser type and version

 

• Device information  

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• Internet service provider  

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• Geographic location (city, province/state, country)  

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• Pages visited  

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• Date and time of access  

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• Referring website  

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• Search terms used on our website  

 

This information helps us improve website performance, maintain security, analyze traffic, and enhance user experience.  

 

Cookies and Similar Technologies  

 

Our website may use cookies and similar technologies to:  

 

• Improve website functionality  

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• Remember user preferences

 

• Analyze website traffic and usage  

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• Enhance user experience  

 

Most web browsers allow you to manage cookie preferences. Disabling cookies may affect certain website features and functionality.  

 

How We Use Personal Information  

 

We may use personal information to:  

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• Respond to inquiries and requests  

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• Process and fulfill orders  

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• Provide customer service and technical support  

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• Manage customer and supplier relationships  

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• Improve our website, products, and services  

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• Send important business communications  

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• Comply with legal and regulatory obligations  

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• Protect against fraud, unauthorized access, and other security risks  

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• Evaluate employment applications  

 

Where required by law, we will obtain your consent before sending marketing communications. You may unsubscribe from marketing communications at any time.  

 

Legal Basis for Processing  

 

Where applicable, including for individuals located in jurisdictions with specific privacy legislation, we process personal information based on:  

 

• Your consent  

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• Performance of a contract  

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• Compliance with legal obligations  

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• Our legitimate business interests, provided such interests do not override your privacy rights  

 

Disclosure of Personal Information  

 

We do not sell personal information.  

 

We may disclose personal information to:  

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• Service providers who assist with website hosting, IT support, payment processing, logistics, and business operations  

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• Professional advisors, including legal, accounting, and regulatory consultants  

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• Government authorities or regulators when required by law  

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• Successors in the event of a merger, acquisition, restructuring, or sale of business assets  

 

All third parties receiving personal information are expected to protect it appropriately and use it only for authorized purposes.  

 

Data Retention  

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We retain personal information only as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, regulatory, and business requirements. When personal information is no longer required, it is securely deleted, anonymized, or destroyed in accordance with our records retention practices.  

 

Security  

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We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, alteration, or destruction. While we take reasonable measures to protect personal information, no method of electronic transmission or storage can be guaranteed to be completely secure.  

 

Children's Privacy  

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Our website and services are intended for business and professional users and are not directed toward children under the age of 13. We do not knowingly collect personal information from children.  

 

 

Your Privacy Rights  

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Depending on your jurisdiction, you may have rights regarding your personal information, including the right to:  

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• Access personal information we hold about you  

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• Request correction of inaccurate information  

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• Request deletion of personal information where permitted by law  

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• Withdraw consent where consent is the basis of processing  

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• Object to certain processing activities  

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• Request information about our privacy practices  

 

To exercise any of these rights, please contact us using the information provided below.  

 

Canadian Privacy Compliance (PIPEDA)  

 

Sustane Pharmaceuticals complies with the principles of the Personal Information Protection and Electronic  

 

Documents Act (PIPEDA) and applicable provincial privacy legislation.  

 

Individuals may request access to their personal information and information regarding how it has been used or disclosed, subject to legal exceptions.  

 

Third-Party Websites  

 

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites and encourage users to review their privacy policies. 

 

Contact Us 

 

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns regarding our handling of personal information, please contact: 

 

Privacy Officer Contact Information 

 

Sustane Pharmaceuticals 

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7-3600B Laird Road 

Mississauga, ON, L5L 6A7, Canada. 

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+1-905-616-3293 

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info@sustanepharma.com 

  

We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.